FAQ - Frequently Asked Questions

We ship all shipments as a package with tracking and tracing.

Pallet goods are shipped by forwarding agency (with tracking and telephone agreement of the delivery date by the forwarding agency).

The following shipping methods are available to you:

  • DHL Paket for shipping within Germany
  • DHL Paket International for shipping outside Germany
  • Delivery also to DHL packing stations and branches

Further questions about shipping? Write to us at versand@natuerlich-verpacken.de or via the contact form

You can cancel your order within 30 days.

Please send your return to the following address:

Parterremedia GmbH
c/o Rieck Fulfillment Solutions GmbH & Co KG
Alexander-Meissner-Strasse 84-88
12526 Berlin - Germany

You can request a free return label via the contact form or by e-mail to versand@natuerlich-verpacken.de

Please note the following information:

  1. Please enclose a completed revocation form or a copy of the order confirmation with your return.
    It is important that the order or order number is attached to your return so that we can assign the return undoubtedly.
  2. As soon as your return arrives, the returned goods will be counted and checked for perfect condition.
  3. The refund of the purchase price of the returned, faultless goods will be made by the method of payment you have chosen at the time of purchase (e.g. PayPal, IMMEDIATELY, bank transfer).

Via MeinEinkauf.ch you can buy easily, at low shipping costs and above all WITHOUT customs duties in our shop.

Proceed as follows:

  1. Simply register under www.meineinkauf.ch. Here you receive a personal firstname.surname@meineinkauf.ch email address.
  2. Place your order in our shop stating your personal firstname.surname@meineinkauf.ch e-mail address.
  3. As shipping AND billing address please use exclusively:
    MeinEinkauf GmbH
    Max-Stromeyer-Strasse 160
    78467 Konstanz
    Germany

    Please use only one of the following payment methods: Paypal, prepayment by bank transfer, Sofort (Klarna), Credit Card
     
  4. All order and shipping information is automatically forwarded from your firstname.surname@meineinkauf.ch email address to your private email address.
    The MeinEinkauf.ch team remains informed about the status of your order in order to send it to your address in Switzerland as soon as possible.
    You can then view the status of your order approx. 48 hours after receipt on www.meineinkauf.ch under "My orders".
  5. You pay your ordered goods directly in our shop.
    With your goods you will then receive a separate invoice for the service fee from MeinEinkauf.ch.

The meineinkauf.ch team will be happy to answer any questions you may have at any time.

Your team from Natürlich verpacken

+49 (0)30 49876688
service@natuerlich-verpacken.de

We know that for small orders the shipping costs do not seem to be in a good proportion to the value of the goods. Nevertheless, we ship all shop orders by DHL parcel. So your shipment remains traceable and insured. Your shopping experience will be enhanced even more.

However, there is one exception: sample shipments of up to three items are sent by large letter with Deutsche Post.
Unfortunately, delivery to the USA is currently not possible. However, we are working intensively on a solution for our American friends.
Order and complaint

We always regret if your order is damaged or incomplete due to accident or carelessness.

Please never return damaged goods unsolicited! If goods have to be returned, you will always receive a free return label from us.

Please always complain in writing by e-mail to service@natuerlich-verpacken.de.

The following information is required to process your complaint:

  1. Your order or order number
  2. Article number and quantity of missing or damaged articles
  3. In case of damaged articles one or two photos would help us to process your complaint quickly.

Your complaint will generally be processed within 24 hours on weekdays.

Missing goods will be delivered immediately.

Damaged goods will be replaced or refunded immediately if you wish.

The following payment methods are at your disposal.

  • Credit card
  • Giropay (for customers from Germany)
  • PayPal
  • Apple Pay
  • EPS (for customers from Austria)
  • iDEAL (for customers from the Netherlands)
  • Paypal Plus (for customers from Germany)
    • Payment on account
    • payment by direct debit
    • payment by credit card
    • Payment with Paypal
  • SOFORT Banking (formerly sofortüberweisung.de)
  • Invoice payment for companies, authorities, public institutions (on request)

If you have any questions or need further support please call us +49 (0)30 - 49879989 or send us an e-mail service@natuerlich-verpacken.de

Translated with www.DeepL.com/Translator
A sending of product samples is currently not possible.