All shipping costs for shipment to Germany, Europe and worldwide

Delivery times

The delivery and thus the actual delivery time, depends on the package delivery times of the logistics companies.

Unless otherwise stated in the item description, the delivery of the goods in Germany within 2-3 days, for foreign deliveries within 3-9 days after order confirmation. When paying in advance, the delivery period begins after receipt of payment.

Note that on Sundays and public holidays no shipping and delivery.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.

NOTE: Due to pandemic restrictions, there may be short delays in delivery of up to one business day. We ask for your understanding for this. Thank you.

Returns address

Important! For all returns, please use exclusively the following return address: Parterremedia GmbH, c/o Rieck Fulfillment Solutions GmbH & Co KG, Alexander-Meißner-Strasse 84-88, 12526 Berlin, Germany.

Please include your order or purchase order number with your return.

Please never return damaged goods without consultation!

Shipping cost summary

Shipping costs depend on the country your order is shipped to and the shipping weight.

All countries are assigned to specific zones. Within the zones, the same shipping charges apply to each country listed there.

Shipping costs are determined based on the shipping weight.

The shipping weight is made up of the weight of the goods, the filling material and the actual shipping packaging.

All shipping costs include, among other things, 0.10 € toll per shipment.

Shipping Information

Shipment insurance

The shipments within Germany are insured up to 500,00 € via DHL.

The programs in the countries of the EU with DHL Parcel International PREMIUM are insured up to 500,00 € by DHL.

When shipping the product WELTPAKET without the Premium service applies:
In case of loss or damage, DHL shall be liable for the value of the contents (by receipts and invoices to prove) within the statutory liability under the Universal Postal Convention:

• 40 SDR per package plus 4.5 SDR per kg
• 1 SDR = 1.12461 EUR *
• SDR = Special Drawing Rights
  * official exchange rate of the Universal Postal Union in 2010

Questions about shipping? Please call 030-49879989 or send an e-mail service@natuerlich-verpacken.de.