You can cancel your order within 30 days after delivery.

Please send your return only to the following address:
Parterremedia GmbH
c/o Rieck Fulfillment Solutions GmbH & Co. KG
Alexander-Meissner-Strasse 84-88
12526 Berlin
Germany

For returns within Germany you can request a free return label via the contact form or by e-mail to service@natuerlich-verpacken.de.

Please note the following information:

  1. Enclose a completed cancellation form or a copy of the order confirmation with your return shipment.
  2. It is important that the order or order number is attached to your return shipment so that we can assign the return shipment without any doubt.
  3. As soon as your return shipment arrives, the returned goods will be counted and checked for perfect condition.
  4. The refund of the purchase price of the returned, faultless goods will be made by the payment method you chose when purchasing (e.g. PayPal, SOFORT by Klarna, bank transfer).

Many thanks for your cooperation.