Help and frequently asked questions
Please click on the topic you are interested in or enter a search term.
Ordering and complaints
Please cancel your order by telephone at +49 (0)30 - 49879989 or by e-mail to service@natuerlich-verpacken.de
The following information is required for the processing of your cancellation:
- Your order or purchase order number
Your cancellation will generally be processed within a few hours on weekdays
Payments already made will be refunded immediately to the payment method you used to pay for your order.
Questions about products
Free shipping of product samples is currently not possible.
Almost all of our products have no minimum order quantity. This means you can easily put together your own individual "sample package"
Shipping and returns
You can find all information and instructions for processing returns on the page Returns
Payment methods
The following payment methods are currently available to you
- Paypal Checkout
- Invoice
- SEPA-Direct debit
- Credit card
- Payment with Paypal
- Giropay (Germany only)
- EPS (Austria only)
- iDEAL (Netherlands only)
- Bancontact (Belgium only)
- Amazon Pay
- Klarna
- Invoice
- Direct debit
- Instant bank transfer
- Invoice payment for companies, authorities, public institutions
- Pre-payment (within 7 days)
If you have any questions or require further support, simply call us on +49 (0)30 - 49879989, send us an email to service@natuerlich-verpacken.de or use our contact form.