Help and frequently asked questions
Ordering and complaints
I would like to cancel my order. What do I have to do?
Please cancel your order by telephone at +49 (0)30 - 49879989 or by e-mail to service@natuerlich-verpacken.de
The following information is required for the processing of your cancellation:
- Your order or purchase order number
Your cancellation will generally be processed within a few hours on weekdays
Payments already made will be refunded immediately to the payment method you used to pay for your order.
I would like to complain about my delivery. What do I have to do?
We are always sorry if your order arrives damaged or incomplete by mistake or carelessness.
Please DO NOT return damaged goods unsolicited! If damaged goods have to be returned, you will always receive a free returns label from us.
Please always send your complaint in writing by email to service@natuerlich-verpacken.de.
The following information is required to process your complaint:
- Your order number
- Item number and quantity of the missing or damaged items
- In the case of damaged items, one or two photos will help us to process your complaint quickly
Your complaint will generally be processed within 24 hours on working days
Missing goods will be delivered immediately.
Damaged goods will be replaced or refunded immediately if you so wish.
Can you send individual, small items by letter post?
We know that the shipping costs for small orders seem to be out of proportion to the value of the goods. Nevertheless, we send all store orders by DHL parcel. This way, your shipments remain traceable and insured.
However, there is one exception: we send some sample shipments of up to three items by large letter with Deutsche Post.Questions about products
Can I receive free samples?
Free shipping of product samples is currently not possible.
Almost all of our products have no minimum order quantity. This means you can easily put together your own individual "sample package"
Where can I find the folding instructions for folding boxes?
You can download the folding instructions for your folding boxes as a PDF here (approx. 1 MB).
What types of cardboard are used for folding cartons?
You can find all the information about our cardboard variety here Cardboard types
Shipping and returns
How can I return goods?
You can find all information and instructions for processing returns on the page Returns
I cannot select a shipping method even though I have just registered. Why is that?
Most customer accounts are activated automatically after registration - without any waiting time.
Only in very few exceptional cases does your registration have to be activated manually by our customer service team. This is usually done within an hour during office hours. In the evening, at night or at weekends, manual activation is usually carried out by us within 12 hours.
We ask our customers from Switzerland to please note the information on this page!
You can also ask us to activate your registration manually. Simply send us an e-mail to service@natuerlich-verpacken.de.
List of supplier countries
We deliver to the following countries:
- Albania
- Belgium
- Bosnia-Herzegowina
- Bulgarien
- Dänemark
- Deutschland
- Estland
- Finnland
- Frankreich
- Griechenland
- Irland
- Italien
- Kroatien
- Lettland
- Liechtenstein
- Litauen
- Luxemburg
- Malta
- Mazedonien
- Monaco
- Montenegro
- Niederlande
- Norwegen
- Österreich
- Polen
- Portugal
- Rumänien
- San Marino
- Sweden
- Switzerland
- Serbia, Republic
- Slovakia
- Slovenia
- Spain
- Czech Republic
- Hungary
- Vatican City
- Cyprus
Do you also ship to DHL packing stations?
Yes, shipping to DHL packing stations within Germany is possible.
Use the following fields for Packstation and postal number in the address field of the registration form:
In the "Street" and "Number" fields, write "Packstation" and "Packstation number"
Example
"Street" field: Packstation
"Number" field: 123
In the "Address suffix" field, please enter your postal number.
Example
"Address suffix": 1234567
Your finished Packstation address will then look like this:
Maxi Musterfrau
Packstation 123
1234567
22222 Musterstadt
Do you also send to post offices?
Yes, shipping to Deutsche Post branches within Germany is possible.
Use the following fields for the postal branch and postal number in the address field of the registration form:
In the "Street" and "Number" fields, write "Postal branch" and the number of the postal branch.
Example
Street field: Postal branch
Number field: 123
In the "Address suffix" field, please enter your postal number.
Example
Address suffix: 1234567
Your finished post office address will then look like this
Maxi Musterfrau
Post office 123
1234567
22222 Musterstadt
Do you also ship to Switzerland?
We deliver to Switzerland with DHL. Shipping is carried out in the DHL Paket International Premium class. "Premium" means that your parcel will be preferentially processed and shipping times will be significantly reduced as a result. DHL specifies a parcel delivery time of approx. 2-3 working days.
Please note that additional customs duties and fees may apply in Switzerland.
You can also use one of the following services as a German delivery address near the border. The overview does not constitute any rating of the services!- Delivery address Germany (Constance): www.lieferadresse-deutschland.de
- LAS-Burg (Weil am Rhein): www.las-burg.de
- Delivery address-MandyKlein (Konstanz, Singen): www.lieferadresse-konstanz.de/
Your team from Natürlich verpacken
+49 (0)30 - 49879989
service@natuerlich-verpacken.de
Do you also ship to the USA?
No, we do not currently deliver to the United States of America.
What shipping methods are available?
We send all shipments as a parcel with tracking.
After consultation with you, shipping on a pallet with a forwarding agent is also possible (with tracking and telephone arrangement of the delivery date by the forwarding agent).
The following shipping methods are available:
- DHL Paket for shipping within Germany
- DHL Paket International for shipping outside Germany
- Delivery also to DHL packing stations and branches (please note the instructions for entering the address)
Further questions about shipping
Write to us at service@natuerlich-verpacken.de or via the contact form
Payment methods
What payment methods are available in the shop?
The following payment methods are currently available to you
- Paypal Checkout
- Invoice
- SEPA-Direct debit
- Credit card
- Payment with Paypal
- Giropay (Germany only)
- EPS (Austria only)
- iDEAL (Netherlands only)
- Bancontact (Belgium only)
- Amazon Pay
- Klarna
- Invoice
- Direct debit
- Instant bank transfer
- Invoice payment for companies, authorities, public institutions
- Pre-payment (within 7 days)
If you have any questions or require further support, simply call us on +49 (0)30 - 49879989, send us an email to service@natuerlich-verpacken.de or use our contact form.
What should I keep in mind regarding e-billing and X-billing?
You are welcome to pay us at any time via e-bill (XRechnung). Simply select the ‘Invoice’ payment method and provide us with your Leitweg-ID and, if applicable, a link to upload the XRechnung to an invoice receipt portal in the comments section of your order.
If you have any questions or require further information, our customer service team will be happy to assist you. Simply send us an email at service@natuerlich-verpacken.de or call us at 030-49879989.
Our recommendation: Folding boxes

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Delivery time: 1 - 3 Workdays (DE - int. shipments may differ)





- Available immediately


- Available immediately