Help and frequently asked questions

Please click on the topic that interests you.

Orders and complaints

Can you send single, small articles by letter post?

I would like to cancel my order. What do I have to do?

I would like to claim my delivery. What should I do?

Payment

Which payment methods are available in the shop?

Questions about products

Can I get free samples?

Where can I find the folding instructions for folding boxes?

Shipping and returns

Do you also ship to DHL packing stations?

Do you also ship to post offices?

Do you also ship to the USA?

How can I return goods?

I can' t select a shipping method, although I have just registered. Why?

List of shipping countries

Which shipping methods are available?