Help and frequently asked questions

Yes, shipping to DHL packing stations within Germany is possible.

Use the following fields in the address field of the registration form for Packstation and postal number:

In the "Street" and "Number" fields, write "Packstation" and "Packstation number
Example
Field "Street": Packstation
Field "Number": 123

Please write your postal number in the field "address supplement".
Example
"Address suffix": 1234567

Your finished Packstation address will then look like this, for example
John Doe
Packstation 123
1234567
22222 Example city

Yes, shipping to Deutsche Post branches within Germany is possible.

Use the following fields in the address field of the registration form for post office and post number:

In the fields "Street" and "Number" write "Postfiliale" and the number of post office.
Example
Field Street: Postfiliale
Field number: 123

Please write your postal number in the field "address supplement".
Example
Address suffix: 1234567

Your finished postal branch address will look like this
John Doe
Postfiliale 123
1234567
22222 Sample city

Unfortunately, delivery to the USA is currently not possible. However, we are working intensively on a solution for our American friends.

You can cancel your orders within 30 days.

Please send your return only to the following address:
Parterremedia GmbH
c/o Rieck Fulfillment Solutions GmbH & Co. KG
Alexander-Meissner-Strasse 84-88
12526 Berlin
Germany

You can request a free return label via the  contact form or by e-mail to  service@natuerlich-verpacken.de.

Please note the following information:

1. Enclose a completed cancellation form or a copy of the order confirmation with your return shipment.
2. It is important that the order or order number is attached to your return shipment so that we can assign the return shipment without any doubt.
3. As soon as your return shipment arrives, the returned goods will be counted and checked for perfect condition.
4. The refund of the purchase price of the returned, faultless goods will be made by the payment method you chose when purchasing (e.g. PayPal, SOFORT by Klarna, bank transfer).

Most customer accounts are automatically activated after registration - without waiting time.

Only in very few exceptional cases your registration has to be activated manually by our customer service. 
During office hours, this is usually done within an hour.
In the evening, at night or on weekends, manual activation by us usually takes place within 12 hours.

Our customers from Switzerland are kindly requested to follow  the instructions on this page!

You are also welcome to ask us for manual activation of your registration. Simply send us an e-mail to  service@natuerlich-verpacken.de or in the  Live Chat (on weekdays from 9:00 to 15:00 o'clock).

We send all shipments as a package with tracking and tracing.

After consultation with you, it is also possible to ship on pallets with a forwarding agent (with tracking and telephone arrangement of the delivery date by the forwarding agent).

The following shipping methods are available to you:

• DHL Paket for shipping within Germany
• DHL Paket International for shipping outside Germany
• Delivery also to DHL packing stations and post offices (please note the instructions for address entry)

Further questions about shipping? Write us at  service@natuerlich-verpacken.de or use the  contact form.