Shipping and returns
How can I return goods?
You can find all information and instructions for processing returns on the page Returns
I cannot select a shipping method even though I have just registered. Why is that?
Most customer accounts are activated automatically after registration - without any waiting time.
Only in very few exceptional cases does your registration have to be activated manually by our customer service team. This is usually done within an hour during office hours. In the evening, at night or at weekends, manual activation is usually carried out by us within 12 hours.
We ask our customers from Switzerland to please note the information on this page!
You can also ask us to activate your registration manually. Simply send us an e-mail to service@natuerlich-verpacken.de.
List of supplier countries
We deliver to the following countries:
- Albania
- Belgium
- Bosnia-Herzegowina
- Bulgarien
- Dänemark
- Deutschland
- Estland
- Finnland
- Frankreich
- Griechenland
- Irland
- Italien
- Kroatien
- Lettland
- Liechtenstein
- Litauen
- Luxemburg
- Malta
- Mazedonien
- Monaco
- Montenegro
- Niederlande
- Norwegen
- Österreich
- Polen
- Portugal
- Rumänien
- San Marino
- Sweden
- Switzerland
- Serbia, Republic
- Slovakia
- Slovenia
- Spain
- Czech Republic
- Hungary
- Vatican City
- Cyprus
Do you also ship to DHL packing stations?
Yes, shipping to DHL packing stations within Germany is possible.
Use the following fields for Packstation and postal number in the address field of the registration form:
In the "Street" and "Number" fields, write "Packstation" and "Packstation number"
Example
"Street" field: Packstation
"Number" field: 123
In the "Address suffix" field, please enter your postal number.
Example
"Address suffix": 1234567
Your finished Packstation address will then look like this:
Maxi Musterfrau
Packstation 123
1234567
22222 Musterstadt
Do you also send to post offices?
Yes, shipping to Deutsche Post branches within Germany is possible.
Use the following fields for the postal branch and postal number in the address field of the registration form:
In the "Street" and "Number" fields, write "Postal branch" and the number of the postal branch.
Example
Street field: Postal branch
Number field: 123
In the "Address suffix" field, please enter your postal number.
Example
Address suffix: 1234567
Your finished post office address will then look like this
Maxi Musterfrau
Post office 123
1234567
22222 Musterstadt
Do you also ship to Switzerland?
We deliver to Switzerland with DHL. Shipping is carried out in the DHL Paket International Premium class. "Premium" means that your parcel will be preferentially processed and shipping times will be significantly reduced as a result. DHL specifies a parcel delivery time of approx. 2-3 working days.
Please note that additional customs duties and fees may apply in Switzerland.
You can also use one of the following services as a German delivery address near the border. The overview does not constitute any rating of the services!- Delivery address Germany (Constance): www.lieferadresse-deutschland.de
- LAS-Burg (Weil am Rhein): www.las-burg.de
- Delivery address-MandyKlein (Konstanz, Singen): www.lieferadresse-konstanz.de/
Your team from Natürlich verpacken
+49 (0)30 - 49879989
service@natuerlich-verpacken.de
Do you also ship to the USA?
No, we do not currently deliver to the United States of America.
What shipping methods are available?
We send all shipments as a parcel with tracking.
After consultation with you, shipping on a pallet with a forwarding agent is also possible (with tracking and telephone arrangement of the delivery date by the forwarding agent).
The following shipping methods are available:
- DHL Paket for shipping within Germany
- DHL Paket International for shipping outside Germany
- Delivery also to DHL packing stations and branches (please note the instructions for entering the address)
Further questions about shipping
Write to us at service@natuerlich-verpacken.de or via the contact form
