Help and frequently asked questions

Please click on the topic that interests you.

Orders and complaints

  • Can you send single, small articles by letter post?

  • I would like to cancel my order. What do I have to do?

  • I would like to claim my delivery. What should I do?

Payment

  • Which payment methods are available in the shop?

Questions about products

  • Can I get free samples?

  • Where can I find the folding instructions for folding boxes?

Shipping and returns

  • Do you also ship to DHL packing stations?

  • Do you also ship to post offices?

  • Do you also ship to the USA?

  • How can I return goods?

  • I can' t select a shipping method, although I have just registered. Why?

  • List of shipping countries

  • Which shipping methods are available?